Waste Collection Earls Court Privacy Policy

This Privacy Policy explains how Waste Collection Earls Court collects, uses, stores and protects personal data of its customers. It also sets out the legal bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, where applicable. This Privacy Policy applies to all Waste Collection Earls Court customers and prospective customers in our service area, including domestic and commercial clients.

By using our services or contacting us, you acknowledge that you have read this Privacy Policy and understand how we process your personal data. We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law.

Who We Are

Waste Collection Earls Court is a waste collection and disposal service provider operating in the Earls Court area. We are the data controller for the personal data we process in connection with providing our services. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process personal data that is necessary to provide our waste collection and related services. The types of personal data we may collect include:

Identification and contact details, such as your name, title, postal address, service address, email address and telephone number.

Service and account information, such as details of the services you request, records of bookings, types of waste collected, collection dates, access instructions and any special requirements you tell us about.

Billing and payment information, such as invoicing details, payment status and limited payment method information to the extent required to process transactions. We do not store full card details when payments are processed through secure third party payment processors.

Communication records, such as emails, telephone call notes, messages and any feedback or complaints you provide to us.

Technical and usage information, such as information that may be collected when you visit our website, including IP address, approximate location data derived from your IP address, browser type and pages visited.

In some cases, we may receive personal data about you from third parties, for example from business partners who refer you to us or from property managers who book services on your behalf. We will process any such data in accordance with this Privacy Policy and applicable law.

Purposes and Lawful Bases for Processing

We only process personal data where we have a lawful basis to do so under data protection law. Depending on the specific processing activity, we may rely on the following legal grounds:

Performance of a contract. We process personal data to provide and manage our services, including creating bookings, arranging collections, issuing invoices, taking payments and handling your service-related requests. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Compliance with legal obligations. We may process your personal data to comply with legal and regulatory requirements relating to waste collection, environmental regulations, tax and accounting rules, and to respond to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests or those of a third party, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining records of our operations, preventing fraud, ensuring the security of our systems and vehicles, and handling queries and complaints.

Consent. In limited cases, we may rely on your consent, for example for certain types of direct marketing communications by electronic means where this is required by law. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy or by following any unsubscribe instructions included in our communications.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide, manage and deliver our waste collection and associated services.

To communicate with you regarding bookings, changes to services, service interruptions, queries and complaints.

To issue invoices, process payments, manage debt and maintain financial records.

To manage our relationship with you, including customer service, feedback and service improvement.

To plan routes, allocate vehicles and crews and improve the efficiency of our operations in the Earls Court area.

To maintain the safety and security of our staff, customers, vehicles and equipment.

To meet our legal, regulatory and contractual obligations, including record-keeping and reporting duties.

To send you information about our services and offers where permitted by law and, where required, where you have consented to receive such information.

Data Sharing and Processors

We may share your personal data with third parties where this is necessary for the purposes set out in this Privacy Policy and where we have a lawful basis to do so.

Service providers acting as data processors. We may engage third party companies to provide services on our behalf, such as payment processing, IT and cloud hosting services, customer relationship management tools, route planning software, email and communication platforms, document storage and shredding services, and professional advisers such as accountants. These providers process personal data only on our instructions and are bound by contractual obligations to implement appropriate technical and organisational measures to protect your data.

Other third parties. We may share personal data with insurers, legal advisers, debt collection agencies, law enforcement bodies, regulators and other public authorities where this is required by law or necessary to establish, exercise or defend legal claims or to protect our rights, property, employees or customers.

We do not sell your personal data to third parties. If we are involved in a business restructuring, merger or transfer of some or all of our business, personal data may be transferred as part of that transaction, in which case we will ensure that any recipient respects your privacy rights.

Data Retention

We keep personal data for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements. The exact retention period will depend on the nature of the data and the applicable legal obligations.

Customer account, service and billing records are generally retained for the duration of your relationship with us and for a period after that, typically up to six years, in order to comply with tax, accounting and contract law requirements and to enable us to respond to any queries or disputes relating to past services.

Communication records, such as emails and call notes, are retained for as long as necessary to respond to your query, handle any complaint and maintain an audit trail of our interactions, and may be stored for similar periods as customer account records.

Technical and usage information relating to website use may be retained for shorter periods, typically for security, analytics and troubleshooting purposes.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to a country that does not provide the same level of data protection as the UK or EEA. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised by data protection law, to protect your personal data.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training, secure storage solutions and regular review of our security practices.

Your Data Protection Rights

As a customer of Waste Collection Earls Court in our service area, you have a number of rights under data protection law in relation to your personal data. These include:

The right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how we use it.

The right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

The right to restrict processing. You may have the right to request that we limit the processing of your personal data in certain situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.

The right to object. You have the right to object to processing that is based on our legitimate interests, including profiling, and to opt out of direct marketing at any time.

The right to data portability. In some cases, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format and to ask us to transfer it to another controller, where technically feasible.

Where our processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that we have not complied with applicable data protection laws in our handling of your personal data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy or about how we process your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our standard customer contact details as published on our service materials. Please provide enough information to allow us to identify you and respond to your request.